Last updated: [date of publication]
This policy explains how SmartLink Trans-Freight Pvt. Ltd. (“SmartLink”, “we”, “us”) handles personal data you share through www.smartlinktrans-freight.com. We process personal data in line with India's Digital Personal Data Protection Act, 2023.
Who we are
SmartLink Trans-Freight Pvt. Ltd. (CIN U63030MH2020PTC344550) is a freight forwarder and licensed customs broker. Registered contact address: 401 Plan M Business Park, Midas Wing, Plot No 9/9A, Thane-Belapur Road, Turbhe, Navi Mumbai 400703, Maharashtra, India.
What we collect
- Enquiry and quote form: your name, phone number, email address, company, city, the service you need, any shipment details you choose to add (such as origin, destination, commodity and weight) and your message.
- Career application form: your name and contact details, qualification, experience, the role you are applying for, your cover note and the CV file you upload.
- Website analytics: only if you accept analytics cookies, Google Analytics records how the site is used (pages viewed, device and browser type, approximate location). It does not tell us who you are.
We do not ask for payment details, identity documents or other sensitive data through this website.
How we use it
- To reply to your enquiry and prepare a freight quote.
- To assess your job application and contact you about it.
- To send you an acknowledgement email confirming we received your message.
- To understand which pages are useful and improve the website (analytics, with consent).
We do not sell your personal data or use it for unrelated marketing.
Who processes it for us
Form submissions are delivered to our sales and HR teams by email through a form-handling service run by our website technology provider, [name of provider, e.g. Antbuild]. Website analytics are provided by Google. These providers process data only on our instructions. We may also disclose data where Indian law requires it.
How long we keep it
- Enquiries and quote requests: [retention period, e.g. 3 years from the last contact].
- Job applications and CVs: [retention period, e.g. 12 months, unless you are hired].
- Analytics data: as set in our Google Analytics retention settings ([e.g. 14 months]).
Cookies
The website works without cookies. Google Analytics cookies are set only if you click “Accept” on our cookie notice. You can change your choice at any time:
Your rights
You can ask us to: give you a summary of the personal data we hold about you; correct or update it; erase it when it is no longer needed; and withdraw any consent you have given. You can also raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.
Contact and grievance officer
For any privacy request or complaint, contact our Grievance Officer:
- Name: [name and designation]
- Email: [e.g. privacy@smartlinktrans-freight.com]
- Phone: +91 22497 95990
- Post: 401 Plan M Business Park, Midas Wing, Plot No 9/9A, Thane-Belapur Road, Turbhe, Navi Mumbai 400703
We aim to respond within [e.g. 30 days].
Changes to this policy
We may update this policy as our website or the law changes. The date at the top shows when it was last revised.